Contact

Darllen yn Cymraeg

Addresses of our centres

If you live in Gwynedd, you can use our Enquiry Form to get advice on a wide range of issues. The information that you send will be kept as part of a confidential record of your enquiry and we will use the details to decide how best to help you.

We advise you to read the Terms and Conditions before proceeding with this process. If you live outside Gwynedd, click here for information about your local Citizens Advice.

If you prefer, you can call AdviceLine Cymru :

0345 450 3064

The cost of the call will be charged the same as a local call. If a face to face interview is needed, this can be arranged in the centre most convenient to you.

This specific number will identify you as calling from Gwynedd and if there is no one available straight away to take your call you can choose to leave a voicemail message.

We aim to respond to messages within 48 hours (weekdays only) regardless of whether you leave the message using the webform or the voicemail facility.

We have four centres in Gwynedd, where you can come along for advice from our professionally trained workers, be they staff or volunteers. You need to have accessed the service through the Adviceline first to make an appointment to been seen at these centres.

Help with claiming Universal Credit is available face to face, over the phone and via webchat – click here for more information.

The Citizens Advice national website is available at all times for advice on wide range of different issues here. You can also choose to use the national webchat service by clicking here.

Feedback Form

We want to ensure that we provide you with the best service possible. To help us do this, we ask that you please answer these questions as honestly as you can.

We hold regular meetings to discuss feedback from our service users and your feedback with be valuable to ensure that we continue to improve our service.

Feedback Form

Complaints

If you have a complaint against Gwynedd CAB, please follow our complaints procedure here.