Contacting us by phone


For help with claiming Universal Credit call

08000 241 220

For all other queries call AdviceLine :

0808 27 87 922

Calls are free of charge.

This specific number will identify you as calling from Gwynedd but if there is no one available locally straight away to take your call you will be transferred to the national team. If you need to speak to the local team, you can ask them to send us a message. There is a high demand for our service and as a charity we have limited resources. If you have difficulty getting through on the phone, please keep trying or use the form (link below) and we will call you back as soon as someone is available – within minutes if we can but if we are busy it can take up to two working days.

Click here to fill in a form to tell us what you need. We will then contact you.
Click here to access the wealth of information on our national site.

We aim to respond to messages within 48 hours (weekdays only) regardless of how you leave the message.