Contacting us by phone


For help with an initial claim for Universal Credit call

08000 241 220

If you want to know what you are entitled to and to claim what’s yours, call

0808 250 5700

Click here for further information on this service, which is funded by Welsh Government and delivered jointly by Citizens Advice charities across Wales.

If you specifically want to talk to someone in Gwynedd, you can call this number and leave a message:

0808 27 87 922

Calls are free of charge. You will be given an option to leave a voicemail – and we will call you back as soon as someone is available – within minutes if we can but if we are busy it can take up to two working days. Otherwise you can wait for your call to be picked up by the first available adviser across Wales. Please note there is a high demand for our service and as a charity we have limited resources. If you have difficulty getting through on the phone, please keep trying or use the form (link below)…

Click here to fill in a form to tell us what you need. We will then contact you.
Click here to access the wealth of information on our national site.

We aim to respond to messages within 48 hours (weekdays only) regardless of how you leave the message.