Polisïau Gweithle / Workplace Policies

Client Forms

Client data consent form (permission to record, use, or share personal information) English Cymraeg

Client information sheet (to inform decisions on the above)

Client consent to act on their behalf form

Client concerns recording form (refer to safeguarding policies and procedure below)

Triage Assessment Tool (TAT) for helping with Universal Credit claims

Key Operational Documents

Business and Development Plan 2023-25

Training & Development Plan 2023-2024


Policies relevant to the public (public page)

Data Protection policies and guidelines for use of ICT

Absence Management (see also Sick Pay)

Appointment Policy

Business Continuity

Code of Conduct


Dignity at Work – separate policies for paid staff and volunteers 2023

Disciplinary Policy and Procedure

Disclosure and Barring

Equality, Diversity and Inclusion

(See also our research and campaigns page for details of our proactive campaigns to promote equality and inclusion and celebrate diversity including Celebrating LGBTQ+ Pride and Zero Racism pledge)


Expenses (Paid Staff)

Fraud, Theft and Bribery

Financial Procedures


Health & Safety (summary and full detailed versions 2023)

Home & Hybrid Working

Induction, support and supervision of paid staff

Internal Communications

Managing Complaints

Paid Staff – Appraisals 2023

Paid Staff – Secondary Employment

Political Impartiality (staff)

Privacy Policy / Polisi Preifatrwydd

Recruitment of Paid Staff 2023

Redundancy Policy and Procedure

Risk Management

Safeguarding Adults 2023

Safeguarding Children

Sick Pay

Special Leave 2023

Staff Grievances

Standard contract of employment

Supporting Vulnerable Clients

Trade Union Recognition Agreement

Training Plan

Trans Inclusion Policy

Trustees – conduct, managing problems and conflicts of interest

Polisi Iaith Gymraeg / Welsh Language Policy

Whistle Blowing


Volunteer Expenses

Volunteer Political Impartiality

Volunteer Complaints

Volunteers: Dignity at Work

Volunteers: Managing Performance and Behaviour

Volunteers: Supervising and Appraising

Volunteer Recruitment Process