Service Design Away Day

7th June 2018

10am – 3pm

Friends Meeting House, Dean Street, Bangor LL57 1UR


Introductions & Ice-Breaker

Setting the Scene

Melissa Hatch, Strategic Change Consultant

LCA guest speaker – Guy Simpson, Lancashire West

Advice Line National view
Joanne Nash, Service Improvement Team Leader


Shaping the Service

Interactive session – your chance to input into what the service will look like and help plan how to get there.

Priorities and Next Steps

Note:  What is the Service Design process?

Service design looks at the local offices current operational context in terms of its people resource, physical resources, outputs and client demand. Taking on board any change of circumstances or need to operate in a different way, an analysis will be undertaken by the Citizens Advice Operations team who in injunction with the local office will propose various recommendations/options that a local office could consider in preparing for these differing circumstances or working in a different way. The operations team will also support the local office with implementing any recommendations/options as agreed.

Engagement from staff and volunteers is vital to support the service design process. You play a crucial role in the development of any recommendations/options that may be taken forward, ensuring that local issues, concerns and ideas are taken into account.